Refund policy

Returns & Satisfaction Policy

At Zelus, we want you to love what you receive. Here's how we handle returns for our fragrance products:

Change of Mind Due to the personal nature of fragrance products, we are unable to accept returns or exchanges for change of mind once a product has been opened or used. We recommend reviewing all scent descriptions carefully before purchasing.

Damaged or Faulty Items If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number. We'll arrange a replacement or full refund at no cost to you.

Wrong Item Received If you received the wrong product, contact us within 7 days and we'll make it right with a free replacement or refund.

How to Contact Us Email us at [your email] or use the contact form on our website. We aim to respond within 1–2 business days.

Shipping We ship from Australian-based suppliers, so you can expect fast, reliable delivery across Australia.